Refund Requests at PAACADEMY

Refund policy and request process

If you wish to request a refund for a course or membership, please read the information below carefully before contacting our team.

Refund policy

• Refunds are only possible for upcoming workshops if the request is submitted at least 14 days before the start date.
• Memberships are non-refundable.
• Archived courses and recordings are non-refundable.

How to request a refund (for eligible live events only)

Step 1: Review eligibility

Before submitting a request, ensure your purchase meets the refund conditions listed above.

Step 2: Contact us

Email our support team at [email protected] with the following details:

• Reason for refund: A brief explanation of your request
• Order details: Order ID, workshop name, and date of purchase

Step 3: Review process

Once your email is received:

1. Our team will check whether your request meets the conditions of the refund policy.
2. If needed, we may contact you for additional information.
3. If approved, the refund will be issued to your original payment method.

Important notes

• Refund eligibility is strictly based on timing and the type of purchase.
• Processing times may vary depending on your payment provider.